Return and Refund Policy

 

Our policy lasts 21 days. If more than 21 days have passed since your purchase,
unfortunately we cannot offer refunds or exchanges.

To be eligible for return, your item must be unused and in the condition you got it.
received. It must also be in its original packaging.

The return of certain types of goods is not permitted. Thus, the foodstuffs
perishable items, such as food, flowers, newspapers or magazines, do not
cannot be returned. Likewise, we do not accept intimate products
or sanitary, dangerous materials or substances, nor liquids or gases
flammable.

Other items not permitted for return:
* Gift cards
* Downloadable software
* Certain health and personal care products

To complete your return, we require a receipt or proof of purchase.
Do not return your purchase to the manufacturer.

In some cases, only partial refunds are granted: (if
applicable)
*Books showing obvious signs of use
* CDs, DVDs, VHS tapes, software, video games, audio tapes or discs
vinyl having been opened.
*Any item that is not in its original condition, is damaged or has been removed
parts are missing for a reason not due to error on our part.
* Any item returned more than 21 days after delivery
Refunds (if applicable)

Once your return is received and inspected, we will send you an email to you
indicate that we have received the returned item. We will also tell you if
your refund is approved or denied.
If approved, your refund is then processed and your credit card or
initial means of payment is automatically credited within a period of
A few days.

Delayed or missing refunds (if applicable)
If you haven't received a refund yet, double-check your account first
banking.
Then contact your credit card company, as it may be
It takes a little time for your refund to be officially posted.
Then contact your bank. Posting a refund is often
preceded by a processing time.
If you have completed all these steps and you still have not received
your refund, contact us at the following address: info@gold-moda.com.
Sale or promotional items (if applicable)
Only regular priced items are refundable. Unfortunately, the articles
sales or promotions are not.

Exchanges (if applicable)
We only replace items that are initially defective or damaged. If
you need to replace yours with the same item, send us an email at
info@gold-moda.com and send your article to: 151 KABINDA COMMUNE DE
KINSHASA, KINSHASA, DEMOVRATIC REPUBLIC OF CONGO, 01015,
Congo-Kinshasa.

Gifts
If the item was marked as a gift at the time of purchase and it was given to you
shipped directly, you will receive a gift credit worth the equivalent of
of the returned item. Once the returned item is received, a gift voucher will be sent to you
by mail.

If the item was not marked as a gift at the time of purchase, or if the
the person behind the gift had the order sent to you in order to
return it later, we will send the refund to her and she will know
so you returned his gift.
Shipping
To return your product, you must send it to the following postal address: 151
KABINDA COMMUNE OF KINSHASA, KINSHASA, Democratic Republic of
Congo, 01015, Congo-Kinshasa.

Shipping costs associated with returning your item are your responsibility. They are not
not refundable. If you receive a refund, the shipping cost of
return will be deducted.

Depending on where you live, the time it takes to receive your exchanged product may
vary.

If you are shipping an item worth more than $100, we will
recommend using a shipping tracking service or insuring your
sending. We do not guarantee that we will receive the returned item.